Frequently asked questions
Are season tickets transferable?
Unfortunately not. Season tickets are personalised to each individual with a photo so cannot be shared.
What are the benefits of holding a season ticket?
Our biggest benefit to having a season ticket is the ability to skip the booking procedure! We have a number of allocated spaces set aside every day for our season ticket holders. Although we are usually sold out to the general public, season ticket holders do not need to book in advance and can simply turn up on the day with their ticket for easy entry.
With annual membership, can I visit the park anytime?
Yes! Our season ticket holders can visit anytime from peak summer season to event days, and indoor winter play days, to using the soft play at Christmas! The only exception to this is a visit to Santa's Grotto where each child will receive a gift. This is not covered with your season ticket and requires a seperate purchase.
How do I book a visit to the park with a season ticket?
You don't have to! One perk of membership is the ability to show up without booking! We keep a large number of spaces set aside just for season ticket holders to turn up on the day.
Do I get a card with my membership?
Yes! When you take out membership with us, we will make you a wallet-sized card that is personalised just for you to show upon entry each visit.
What if I forget to bring or lose my card?
We ask that you try to bring along your card every visit to avoid congestion and queues at our ticket desk and to keep our entry process moving as smoothly as possible. If you have forgotten your card then don't worry, we keep records of all of our members and their visits, so we can validate your membership with us and allow you entry.
Do you have a monthly direct debit option for membership?
Not yet, but this is something we are looking to introduce to the park soon, along with even more member benefits! Watch this space!
Do members receive a discount in the gift shop?
Not yet, but this is something we are looking to offer soon along with the introduction of monthly direct debit membership! Watch this space.
What age is a child/adult?
Children's passes are valid for those between the ages of 2-16. Adult passes are applicable for those 17+.
How much do season tickets cost?
Season tickets are £80 for adults and £70 for children and concessions (carers, visitors with additional support needs, and OAPS). Under 2's do not need a season ticket as they get free entry to the park.
How do I purchase a season ticket?
You can buy a season ticket voucher to redeem for your card upon arrival here: https://www.headsofayrtickets.co.uk/product-page/season-ticket-voucher (this is a great option for gifts).