Due to a high volume of calls, we kindly ask that you check to see if your question has been answered here before calling.
Can I bring my dog?
Unfortunately, only guide and assistance dogs are permitted at the park. This is for the health and safety of all animals at the park including your dog, as well as the many young children who roam the park.
Is your park wheelchair accessible?
You can read our full access statement here: https://www.headsofayrtickets.co.uk/accessibility
What are your prices?
Our Early Bird price rate applies until close on the 24th June. Tickets purchased up until the 24th June will automatically receive the discount when booking.
Is it safe for pregnant women to visit?
What age is the park most suited for?
Do you have wheelchairs available for hire?
Yes, we have a couple of wheelchairs available on a first-come-first-served basis with a deposit of £10.
As a carer, what proof do I need for free entry?
To receive the free carer ticket, the carer must be accompanying the person who requires support and be able to provide either a Disability Living Allowance or Attendance Allowance award letter dated in the last 12 months, or a letter from a GP or consultant dated within the last 12 months confirming the need for a full-time carer. This does not need to be a letter of diagnosis.
Are you hiring?
You can check for vacancies by visiting www.headsofayrtickets.co.uk/vacancies.
The website isn't letting me book, am I doing something wrong?
If you are unable to book on the website, I'm afraid it means that we are sold out on the day that you are trying to book for. Please select a different date.
The website will generally say 'Registration is closed' when all the tickets are gone, but sometimes there may be a single adult/child/concession ticket left over and the closed message will not appear. If you are unable to book tickets for your full party, there will not be enough tickets available and we would advise selecting a different date.
I have gift vouchers, corporate tickets or a season pass. How do I book?
We have set aside a number of spaces for visitors already with tickets every day. Please give us a call on the morning of/the day before your visit on 01292 441210 to let us know when you will be visiting so that we can add your name to the guest list. If you do not give us a call in advance, we may be unable to guarantee your entry due to the visitor number restrictions in place.
I have my tickets, what time should I arrive?
Visitors can arrive anytime between 10am - 4pm. The park closes at 5pm.
I'm unable to attend on the date that I booked. Can I change it?
We are able to change the date on your tickets depending on the availability of the date you wish to change it to. Unless there are exceptional circumstances, we are only able to change the date on your tickets once.
Can I get a refund?
Due to our very limited visitor numbers and tight booking restrictions, refunds can only be given in exceptional circumstances. We are able to change the date on your ticket as long as you call to arrange this prior to your visit, and no later than the day of.
I don't have a printer, can I show the tickets on my phone?
Yes, just show your email confirmation to the admissions staff on arrival.
Do you offer group discounts?
Unfortunately whilst our capacity is restricted following the COVID-19 regulations, this is not something we currently offer.
Are the toilet facilities open?
Yes, we have 2 toilet blocks open, both of which are being cleaned and disinfected regularly throughout the day.
Are any of your attractions closed due to the COVID-19 restrictions?
The following attractions and facilities are closed due to COVID-19 restrictions. These areas will be opened back up as soon as we are allowed.
What measures are you taking to prevent the spread of COVID?
You can find more information about how we are doing our part to reduce infection risks at our park on our dedicated COVID-19 information page.
What animals can I feed?
Do you have any animals for sale?
We are open to selling goats or donkeys to suitable homes only. Please get in touch with our office at 01292 441210 to discuss.
Do you have any animal adoption programmes?
Unfortunately this is not something we are able to offer at the moment. If this is something you would be interested in purchasing in the future, please let us know by sending us an email via our contact page.
Do you have any Keeper for a Day experiences?
Is there anywhere we can eat during our visit?
Grazer's Grill is open and operating with a takeaway menu. Visitors are unfortunately unable to sit inside at the moment, although there are plenty of sheltered and unsheltered picnic areas all over the park.
Can I bring my own food?
Yes! We have plenty of sheltered picnic areas around the park. BBQs of any sort are not permitted.
Do you have any vegan or gluten free options?
Yes, we have food available for all dietary requirements. Find our menu here or get in touch to discuss your options by calling our office on 01292 441210.