Question 1

What are your prices?

Accepted Answer

Our prices change dependant on the time of year and the attractions open. 
Please see our prices page for the most up to date information.

Question 2

As a carer, what proof do I need for free entry?"

Accepted Answer

To receive a free carers entry you must be accompanying the person you care for and performing the role of carer during your visit.
Carers are only eligible for free entry if they are caring for a person who is entering on a full-priced ticket (carers discount does not apply if the person you are caring for has already received a discount for their entry.)

To receive the free carer ticket, the carer must be accompanying the person who requires support and be able to provide one of the following when arriving at the park entrance:

Letter of DLA (Disability Living Allowance) accompanied with a form of ID

Letter of PIP (Personal Independence Payment) accompanied with a form of ID

Letter of ADP (Adult Disability Payment) accompanied with a form of ID

A Travel Card which must include a +1 (no accompanying ID required)

An Access Card which must include a +1 (no accompanying ID required)

We will only accept one of the above.

Please be aware we not accept bank statements as proof. In the interest or protecting your personal information our staff are not permitted to view bank statements as proof of payments and will refuse to do so.

For visitors who require more than one carer, we ask that you bring documentation stating this. The visitor who requires support will pay full price.

Question 3

Is your park wheelchair accessible?

Accepted Answer

You can read our full access statement here: https://www.headsofayrtickets.co.uk/accessibility

Question 4

What age is the park most suited for?

Accepted Answer

We have so many species that animal-lovers of all ages will enjoy their day at the park!
We also have a number of attractions for the whole family, including:
 
PRE-5s:
Baby and Toddler Sensory equipment*, Under 5's soft play*, Farmer's Yard play area, toddler-only jumping pillows and trampolines, Diggerland, sandpits, Bumper Boats*, toddler playground, train ride, and more. 
 
5+
Buccaneer Bay play area, Frontier Fort play area, quad bikes, water wars, trampolines, jumping pillows, playground, zip wire, outdoor slides, soft play*, drop slides*, Fowl Play shooting arena*, bumper boats, train ride, and more.
 
Items marked with a * may be closed due to COVID-19 restrictions.

Question 5

Can I bring my dog?

Accepted Answer

Unfortunately, only guide and assistance dogs are permitted at the park. This is for the health and safety of all animals at the park including your dog, as well as the many young children who roam the park.
 
Owners of guide/assistance dogs must bring along relevant paperwork or letter as proof of requirement.

Question 6

Do you have wheelchairs available for hire?

Accepted Answer

Yes, we have a couple of wheelchairs available on a first-come-first-served basis with a deposit of £10.

Question 7

Is it safe for pregnant women to visit?

Accepted Answer

Generally, we have never had a problem in regards to pregnant visitors and contamination, however it is always smart to be aware of the risks.
 
Extra care is needed if you are visiting the park around lambing season (January – April), if you are interacting with sheep or goats who have recently given birth, or with any newborn lambs or kids. Please be assured however, that any of our animals who are giving birth are in a special pen, away from the main park, and that newborn babies are not introduced to our visitors until several weeks after their birth.
For optimal hygiene and safety, make sure that you and your whole party wash your hands consistently throughout the day, especially if any sheep or goats are touched. We would advise pregnant women to use the feeding mechanisms provided if they wish to feed the animals.

Question 8

Are you hiring?

Accepted Answer

You can check for vacancies by visiting www.headsofayrtickets.co.uk/vacancies. 
All our job vacancies will be posted there along with an online application form.

Question 9

The website isn't letting me book, am I doing something wrong?"

Accepted Answer

If you are unable to book on the website, I'm afraid it means that we are sold out on the day that you are trying to book for. Please select a different date.

The website will generally say 'Registration is closed' when all the tickets are gone, but sometimes there may be a single adult/child/concession ticket left over and the closed message will not appear. If you are unable to book tickets for your full party, there will not be enough tickets available and we would advise selecting a different date.

Question 10

I have gift vouchers, corporate tickets or a season pass. How do I book?"

Accepted Answer

We have set aside a number of spaces for visitors already with tickets every day. Please give us a call on the morning of/the day before your visit on 01292 441210 to let us know when you will be visiting so that we can add your name to the guest list. If you do not give us a call in advance, we may be unable to guarantee your entry due to the visitor number restrictions in place.

Question 11

I have my tickets, what time should I arrive?"

Accepted Answer

Visitors can arrive anytime between 10am - 4pm. The park closes at 5pm.
We are not currently operating with time slots, which means you can stay at the park for as long as you like.
 
Our admissions desk is the busiest between 10:30am - 12:00pm.

Question 12

I'm unable to attend on the date that I booked. Can I change it?

Accepted Answer

We are able to change the date on your tickets depending on the availability of the date you wish to change it to. Unless there are exceptional circumstances, we are only able to change the date on your tickets once.
 
Please call the office to check availability on 01292 441210.

Question 13

Can I get a refund?

Accepted Answer

Due to our very limited visitor numbers and tight booking restrictions, refunds can only be given in exceptional circumstances. We are able to change the date on your ticket as long as you call to arrange this prior to your visit, and no later than the day of.

Question 14

I don't have a printer, can I show the tickets on my phone?"

Accepted Answer

Yes, just show your email confirmation to the admissions staff on arrival.

Question 15

Do you offer group discounts?

Accepted Answer

Yes, for groups of over 15 people.

Please book here to receive this discount.

Question 16

What animals can I feed?

Accepted Answer

You can feed the farm animals including horses, sheep, goats, and donkeys. 
There will be signs around the park at the enclosures advising you what animals not to feed. There are also feeding toys and machines you can use if you do not wish to feed the animals by hand.
 
Our animal feed is sold in bags for £2. Although unlikely, they may contain traces of nuts.

Question 17

Do you have any animals for sale?

Accepted Answer

We are open to selling goats or donkeys to suitable homes only. Please get in touch with our office at 01292 441210 to discuss.

Question 18

Do you have any animal adoption programmes?

Accepted Answer

Unfortunately this is not something we are able to offer at the moment. If this is something you would be interested in purchasing in the future, please let us know by sending us an email via our contact page.

Question 19

Do you have any Keeper for a Day experiences?

Accepted Answer

We don't currently offer this, however we are able to offer a private feeding experience with some of our animals including the Ring-Tailed Lemurs.

Prices start from £60 per family on top of the standard entry rate and include a private session with a keeper where you will have the chance to feed, touch, and take pictures with the animals and ask our keeper any questions you may have.

These experiences are strictly not suitable for children under the age of 5. 
To book, please call the office on 01292 441210.

Question 20

Is there anywhere we can eat during our visit?

Accepted Answer

We have three catering outlets on site; Stonehouse Kitchen, Stables Coffee Bar, and Grazers Grill BBQ Takeaway. Grazer's Grill is open seasonally.

There are also multiple till points that sell drinks, ice creams, and donuts across the park. 
 
Visitors are also welcome to bring their own picnic, however please note that BBQs (including disposable ones) are not permitted. Picnics must be eaten in designated picnic areas, and not inside.

Question 21

Can I bring my own food?

Accepted Answer

Yes! We have plenty of sheltered picnic areas around the park. BBQs of any sort are not permitted.

Question 22

Do you have any vegan or gluten free options?

Accepted Answer

Yes, we have food available for all dietary requirements. Find our menu here or get in touch to discuss your options by calling our office on 01292 441210.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions