top of page
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
To receive a free carers entry you must be accompanying the person you care for and performing the role of carer during your visit.
Carers are only eligible for free entry if they are caring for a person who is entering on a full-priced ticket (carers discount does not apply if the person you are caring for has already received a discount for their entry.)
To receive the free carer ticket, the carer must be accompanying the person who requires support and be able to provide one of the following when arriving at the park entrance:
Letter of DLA (Disability Living Allowance) accompanied with a form of ID
Letter of PIP (Personal Independence Payment) accompanied with a form of ID
Letter of ADP (Adult Disability Payment) accompanied with a form of ID
A Travel Card which must include a +1 (no accompanying ID required)
An Access Card which must include a +1 (no accompanying ID required)
We will only accept one of the above.
Please be aware we not accept bank statements as proof. In the interest or protecting your personal information our staff are not permitted to view bank statements as proof of payments and will refuse to do so.
For visitors who require more than one carer, we ask that you bring documentation stating this. The visitor who requires support will pay full price.
We have so many species that animal-lovers of all ages will enjoy their day at the park!
We also have a number of attractions for the whole family, including:
PRE-5s:
Baby and Toddler Sensory equipment*, Under 5's soft play*, Farmer's Yard play area, toddler-only jumping pillows and trampolines, Diggerland, sandpits, Bumper Boats*, toddler playground, train ride, and more.
5+
Buccaneer Bay play area, Frontier Fort play area, quad bikes, water wars, trampolines, jumping pillows, playground, zip wire, outdoor slides, soft play*, drop slides*, Fowl Play shooting arena*, bumper boats, train ride, and more.
Items marked with a * may be closed due to COVID-19 restrictions.
Unfortunately, only guide and assistance dogs are permitted at the park. This is for the health and safety of all animals at the park including your dog, as well as the many young children who roam the park.
Owners of guide/assistance dogs must bring along relevant paperwork or letter as proof of requirement.
Generally, we have never had a problem in regards to pregnant visitors and contamination, however it is always smart to be aware of the risks.
Extra care is needed if you are visiting the park around lambing season (January – April), if you are interacting with sheep or goats who have recently given birth, or with any newborn lambs or kids. Please be assured however, that any of our animals who are giving birth are in a special pen, away from the main park, and that newborn babies are not introduced to our visitors until several weeks after their birth.
For optimal hygiene and safety, make sure that you and your whole party wash your hands consistently throughout the day, especially if any sheep or goats are touched. We would advise pregnant women to use the feeding mechanisms provided if they wish to feed the animals.
If you are unable to book on the website, I'm afraid it means that we are sold out on the day that you are trying to book for. Please select a different date.
The website will generally say 'Registration is closed' when all the tickets are gone, but sometimes there may be a single adult/child/concession ticket left over and the closed message will not appear. If you are unable to book tickets for your full party, there will not be enough tickets available and we would advise selecting a different date.
We have set aside a number of spaces for visitors already with tickets every day. Please give us a call on the morning of/the day before your visit on 01292 441210 to let us know when you will be visiting so that we can add your name to the guest list. If you do not give us a call in advance, we may be unable to guarantee your entry due to the visitor number restrictions in place.
You can feed the farm animals including horses, sheep, goats, and donkeys.
There will be signs around the park at the enclosures advising you what animals not to feed. There are also feeding toys and machines you can use if you do not wish to feed the animals by hand.
Our animal feed is sold in bags for £2. Although unlikely, they may contain traces of nuts.
We don't currently offer this, however we are able to offer a private feeding experience with some of our animals including the Ring-Tailed Lemurs.
Prices start from £60 per family on top of the standard entry rate and include a private session with a keeper where you will have the chance to feed, touch, and take pictures with the animals and ask our keeper any questions you may have.
These experiences are strictly not suitable for children under the age of 5.
To book, please call the office on 01292 441210.
We have three catering outlets on site; Stonehouse Kitchen, Stables Coffee Bar, and Grazers Grill BBQ Takeaway. Grazer's Grill is open seasonally.
There are also multiple till points that sell drinks, ice creams, and donuts across the park.
Visitors are also welcome to bring their own picnic, however please note that BBQs (including disposable ones) are not permitted. Picnics must be eaten in designated picnic areas, and not inside.
bottom of page