IMPORTANT INFORMATION

Due to a high volume of calls, we kindly ask that you check to see if your question has been answered here before calling.

General Enquiries

Can I bring my dog?


Unfortunately, only guide and assistance dogs are permitted at the park. This is for the health and safety of all animals at the park including your dog, as well as the many young children who roam the park. Owners of guide/assistance dogs must bring along relevant paperwork or letter as proof of requirement.




Is your park wheelchair accessible?


You can read our full access statement here: https://www.headsofayrtickets.co.uk/accessibility




What are your prices?


Our Early Bird price rate applies until close on the 24th June. Tickets purchased up until the 24th June will automatically receive the discount when booking. From the 25th June, our prices will increase to reflect more of the park returning to normal. These new prices are as follows: Adults - £13 Children and OAPs - £11.50 1 Year Olds - £5.50 Infants under 12 months - Free Carers - Free with valid proof of carer status dated within the last 12 months.




Is it safe for pregnant women to visit?


Generally, we have never had a problem in regards to pregnant visitors and contamination, however it is always smart to be aware of the risks. Extra care is needed if you are visiting the park around lambing season (January – April), if you are interacting with sheep or goats who have recently given birth, or with any newborn lambs or kids. Please be assured however, that any of our animals who are giving birth are in a special pen, away from the main park, and that newborn babies are not introduced to our visitors until several weeks after their birth. For optimal hygiene and safety, make sure that you and your whole party wash your hands consistently throughout the day, especially if any sheep or goats are touched. We would advise pregnant women to use the feeding mechanisms provided if they wish to feed the animals.




What age is the park most suited for?


We have so many species that animal-lovers of all ages will enjoy their day at the park! We also have a number of attractions for the whole family, including: PRE-5s: Baby and Toddler Sensory equipment*, Under 5's soft play*, Farmer's Yard play area, toddler-only jumping pillows and trampolines, Diggerland, sandpits, Bumper Boats*, toddler playground, train ride, and more. 5+ Buccaneer Bay play area, Frontier Fort play area, quad bikes, water wars, trampolines, jumping pillows, playground, zip wire, outdoor slides, soft play*, drop slides*, Fowl Play shooting arena*, bumper boats, train ride, and more. Items marked with a * may be closed due to COVID-19 restrictions.




Do you have wheelchairs available for hire?


Yes, we have a couple of wheelchairs available on a first-come-first-served basis with a deposit of £10.




As a carer, what proof do I need for free entry?


To receive the free carer ticket, the carer must be accompanying the person who requires support and be able to provide either a Disability Living Allowance or Attendance Allowance award letter dated in the last 12 months, or a letter from a GP or consultant dated within the last 12 months confirming the need for a full-time carer. This does not need to be a letter of diagnosis. For visitors who require more than one carer, we ask that you bring documentation stating this. The visitor who requires support will pay full price.




Are you hiring?


You can check for vacancies by visiting www.headsofayrtickets.co.uk/vacancies. All our job vacancies will be posted there along with an online application form. We usually only hire in the spring/summer months for seasonal positions only. Applicants must be over 16.





Bookings

The website isn't letting me book, am I doing something wrong?


If you are unable to book on the website, I'm afraid it means that we are sold out on the day that you are trying to book for. Please select a different date.

The website will generally say 'Registration is closed' when all the tickets are gone, but sometimes there may be a single adult/child/concession ticket left over and the closed message will not appear. If you are unable to book tickets for your full party, there will not be enough tickets available and we would advise selecting a different date.




I have gift vouchers, corporate tickets or a season pass. How do I book?


We have set aside a number of spaces for visitors already with tickets every day. Please give us a call on the morning of/the day before your visit on 01292 441210 to let us know when you will be visiting so that we can add your name to the guest list. If you do not give us a call in advance, we may be unable to guarantee your entry due to the visitor number restrictions in place.




I have my tickets, what time should I arrive?


Visitors can arrive anytime between 10am - 4pm. The park closes at 5pm. We are not currently operating with time slots, which means you can stay at the park for as long as you like. Our admissions desk is the busiest between 10:30am - 12:00pm.




I'm unable to attend on the date that I booked. Can I change it?


We are able to change the date on your tickets depending on the availability of the date you wish to change it to. Unless there are exceptional circumstances, we are only able to change the date on your tickets once. Please call the office to check availability on 01292 441210.




Can I get a refund?


Due to our very limited visitor numbers and tight booking restrictions, refunds can only be given in exceptional circumstances. We are able to change the date on your ticket as long as you call to arrange this prior to your visit, and no later than the day of.




I don't have a printer, can I show the tickets on my phone?


Yes, just show your email confirmation to the admissions staff on arrival.




Do you offer group discounts?


Unfortunately whilst our capacity is restricted following the COVID-19 regulations, this is not something we currently offer. We will re-introduce group bookings and discounts when we are able to operate normally.





COVID-19

Are the toilet facilities open?


Yes, we have 2 toilet blocks open, both of which are being cleaned and disinfected regularly throughout the day.




Are any of your attractions closed due to the COVID-19 restrictions?


The following attractions and facilities are closed due to COVID-19 restrictions. These areas will be opened back up as soon as we are allowed. - Coffee Bar (however Grazers Grill and Roosters Snack Bar are open and serving food and drink) - Indoor Soft Play Open as normal are: - Grazer's Grill BBQ Hut (limited menu) and Rooster's Snack Bar (limited menu). Only one catering facility may be open on quiet days. - Playpark - All outdoor animal zones - Buccaneer Bay play area - Farmer's Yard play area - Diggerland play area - Frontier Fort play area - Jumping Pillows - Trampolines - Zip line - Outdoor slides - Toilets - Gift Shop - Water Wars - Quad Bikes - Bumper Boats - Train Ride - Electirc Ride Ons




What measures are you taking to prevent the spread of COVID?


You can find more information about how we are doing our part to reduce infection risks at our park on our dedicated COVID-19 information page. Click here for more information: https://www.headsofayrtickets.co.uk/covid-19





Animals

What animals can I feed?


You can feed the farm animals including horses, sheep, goats, and donkeys. There will be signs around the park at the enclosures advising you what animals not to feed. There are also feeding toys and machines you can use if you do not wish to feed the animals by hand. Our animal feed is sold in bags for 50p. Although unlikely, they may contain traces of nuts.




Do you have any animals for sale?


We are open to selling goats or donkeys to suitable homes only. Please get in touch with our office at 01292 441210 to discuss.




Do you have any animal adoption programmes?


Unfortunately this is not something we are able to offer at the moment. If this is something you would be interested in purchasing in the future, please let us know by sending us an email via our contact page.




Do you have any Keeper for a Day experiences?


We don't currently offer this, however we are able to offer a private feeding experience with some of our animals including the Ring-Tailed Lemurs. Prices start from £45 per family on top of the standard entry rate and include a private session with a keeper where you will have the chance to feed, touch, and take pictures with the animals and ask our keeper any questions you may have. These experiences are strictly not suitable for children under the age of 4. To book, please call the office on 01292 441210.





Catering

Is there anywhere we can eat during our visit?


Grazer's Grill is open and operating with a takeaway menu. Visitors are unfortunately unable to sit inside at the moment, although there are plenty of sheltered and unsheltered picnic areas all over the park. Visitors are also welcome to bring their own picnic, however please note that BBQs (including disposable ones) are not permitted.




Can I bring my own food?


Yes! We have plenty of sheltered picnic areas around the park. BBQs of any sort are not permitted.




Do you have any vegan or gluten free options?


Yes, we have food available for all dietary requirements. Find our menu here or get in touch to discuss your options by calling our office on 01292 441210. *Options may be limited whilst we are operating under COVID-19 restrictions.*





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